Frequently Asked Questions
Everything you need to know about our premium silk essentials.
What makes 100% Mulberry silk different from other fabrics?
Mulberry silk is the highest quality silk available, harvested from silkworms fed exclusively on mulberry leaves. It is smoother, stronger, and more uniform than other silk types, providing hypoallergenic benefits and reducing friction on skin and hair.
How do I care for my silk pillowcases and sleep masks?
We recommend hand washing in cold water with a pH-neutral liquid detergent. If using a machine, select the delicate cycle and use a mesh laundry bag. Always air dry in the shade; never tumble dry silk products.
What is 'momme' and why does it matter?
Momme (mm) is a unit used to measure the weight and density of silk. Our products typically feature 22-momme silk, which offers the perfect balance of durability, thickness, and a luxurious drape for beauty applications.
How long does shipping take?
Orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unused and unwashed items in their original packaging. Due to hygiene reasons, we cannot accept returns on silk products that have been used or show signs of wear.
Do you offer gift wrapping for special occasions?
Yes, all Pure Mulberry Silk items come in a premium signature gift box. You can also add a personalized gift message at checkout for no additional charge.